Last Updated: 29 June 2025

Grow Mark Ltd (“we”, “us”, or “our”) is committed to delivering high-quality On-Page SEO and Technical SEO services. This Refund Policy outlines the terms under which refund requests are considered. By engaging our services, you agree to the terms set out below.

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1. Nature of Our Services

Grow Mark Ltd provides specialist SEO services, specifically:

• On-Page SEO Optimisation — including keyword research, meta optimisation, content structuring, and page-level improvements.
• Technical SEO Audit & Fixes — including site audits, crawlability improvements, page speed optimisation, mobile compatibility fixes, and structured data implementation.

As our services are knowledge-based and delivered digitally, effort and resources are committed from the moment a project begins. Refunds are therefore considered on a case-by-case basis in line with this policy.

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2. Eligibility for a Refund

You may be eligible for a full or partial refund if:

• You submit a refund request within 7 days of payment and no work has yet commenced.
• Grow Mark Ltd has failed to deliver the agreed service within the agreed timeframe with no resolution offered.
• A duplicate payment has been made in error.
• The service delivered is materially different from what was agreed in writing before commencement.

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3. Non-Refundable Circumstances

Refunds will not be issued if:

• Work has already commenced, including audits, keyword research, on-page analysis, or technical fixes.
• You change your mind after the service has begun or been completed.
• Rankings or traffic have not improved within a specific timeframe, as SEO results depend on external factors outside our control, including search engine algorithm changes.
• You have failed to provide required access, content, or information needed to deliver the service.
• Dissatisfaction arises from factors beyond Grow Mark Ltd’s control, such as competitor activity or Google updates.

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4. Partial Refunds

Where work has partially commenced, Grow Mark Ltd may, at its discretion, offer a partial refund based on the proportion of work completed. The value of work completed will be assessed and communicated to you in writing.

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5. How to Request a Refund

To request a refund, please contact us at:

• Email: info@growmark.co.uk
• Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE

Please include your full name, payment reference or invoice number, and a clear reason for your request. We aim to acknowledge requests within 2 business days and provide a final decision within 7 business days.

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6. Refund Processing

Approved refunds will be processed via the original payment method where possible. Please allow up to 10 business days for the refund to appear in your account.

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7. Chargebacks

Please contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first contacting us may result in suspension of services.

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8. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

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9. Changes to This Policy

Grow Mark Ltd reserves the right to update this policy at any time. Changes will be published on our website with an updated effective date.

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10. Contact Us

Grow Mark Ltd
Email: info@growmark.co.uk
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE