Privacy Policy
Last Updated: 29 June 2025
Grow Mark Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Who We Are
Grow Mark Ltd is a UK-registered company providing On-Page SEO Optimisation and Technical SEO Audit & Fixes services.
- Email: info@growmark.co.uk
- Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
We are the data controller responsible for your personal data.
2. What Information We Collect
We may collect the following types of personal information:
- Contact Information — your name, email address, phone number, and business name.
- Website Information — your website URL and related technical data you provide to us.
- Payment Information — billing details processed securely through our payment providers. We do not store card details on our systems.
- Communication Data — emails, messages, and any correspondence you send to us.
- Usage Data — information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
3. How We Collect Your Information
We collect your personal data through:
- Contact forms and enquiry forms on our website.
- Direct email or phone communication.
- When you place an order or purchase a service from us.
- Automatically through cookies and analytics tools when you browse our website.
4. How We Use Your Information
We use your personal data for the following purposes:
- To deliver and manage the SEO services you have purchased.
- To respond to your enquiries and provide customer support.
- To send invoices, payment confirmations, and service updates.
- To improve our website and service quality based on usage data.
- To comply with our legal and regulatory obligations.
- To send occasional marketing communications, only where you have given your consent.
5. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal grounds:
- Contract — processing is necessary to deliver the services you have purchased.
- Legitimate Interests — to improve our services and communicate with prospective clients.
- Legal Obligation — where we are required to process data to comply with UK law.
- Consent — for marketing communications, where you have opted in.
6. How We Share Your Information
Grow Mark Ltd does not sell, rent, or trade your personal data. We may share your information with:
- Payment processors — to handle transactions securely.
- IT and software providers — who support our website and business operations.
- Legal or regulatory authorities — where required by law.
All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.
7. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device. We use:
- Essential Cookies — necessary for the website to function correctly.
- Analytics Cookies — to understand how visitors use our website (e.g. Google Analytics).
- Preference Cookies — to remember your settings and preferences.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specifically:
- Client project data is retained for up to 6 years in line with UK tax and legal requirements.
- Marketing data is retained until you withdraw your consent or unsubscribe.
- Website usage data is retained for up to 26 months.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to Access — request a copy of the personal data we hold about you.
- Right to Rectification — request correction of inaccurate or incomplete data.
- Right to Erasure — request deletion of your personal data where applicable.
- Right to Restrict Processing — request that we limit how we use your data.
- Right to Data Portability — request your data in a portable, machine-readable format.
- Right to Object — object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent — withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@growmark.co.uk. We will respond within 30 days.
10. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
11. Third-Party Websites
Our website may contain links to third-party websites. Grow Mark Ltd is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.
13. Changes to This Privacy Policy
Grow Mark Ltd reserves the right to update this Privacy Policy at any time. Any changes will be published on our website with an updated effective date. We encourage you to review this policy periodically.
14. How to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first at info@growmark.co.uk.
15. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
Grow Mark Ltd
Email: info@growmark.co.uk
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
